Privacy Policy

Your data privacy matters to us. We believe in being completely transparent about how we collect, use, and protect your personal information.

Last Updated: March 15, 2025

Who We Are and How to Reach Us

CleverAI Intel operates as a game engine programming and optimization service provider based in Taiwan. We specialize in helping developers create more efficient, powerful gaming experiences through advanced programming techniques and performance optimization.

You can contact us about privacy concerns through:

  • Email: [email protected]
  • Phone: +88655323535
  • Address: No. 1221, Zhennan Rd, Douliu City, Yunlin County, Taiwan 640

Information We Collect

We collect information that helps us provide better game development services and maintain professional relationships with our clients. Here's what we gather and why:

Information Type What We Collect Purpose
Contact Information Name, email, phone, company details Project communication and service delivery
Project Data Technical specifications, game assets, performance metrics Optimization analysis and development work
Website Usage Pages visited, time spent, browser information Improving website experience and content
Communication Records Email exchanges, meeting notes, project discussions Maintaining project continuity and reference

We don't collect unnecessary personal information. Everything we gather directly relates to providing professional game development services or maintaining our business relationship with you.

How We Use Your Information

Your information helps us deliver quality services and maintain professional relationships. We use it to:

  • Analyze your game's performance and identify optimization opportunities
  • Communicate project updates, technical solutions, and deliverables
  • Provide ongoing support and answer technical questions
  • Invoice for services and maintain financial records
  • Improve our development processes based on project outcomes
  • Send relevant industry insights or service updates (you can opt out anytime)

We never sell your information. Your data stays with us or trusted service providers who help us deliver our services. We don't share client information with competitors or unrelated third parties.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information:

Access Your Data

Request a copy of all personal information we hold about you, including project files and communication records.

Correct Information

Ask us to update or fix any incorrect or outdated information in our records.

Delete Your Data

Request deletion of your personal information, though we may need to keep some records for legal or business purposes.

Limit Processing

Ask us to stop using your information for specific purposes while still maintaining our business relationship.

Data Portability

Receive your information in a format that allows you to transfer it to other service providers.

Opt Out of Marketing

Stop receiving promotional emails or industry updates while continuing service-related communication.

To exercise these rights, email us at [email protected] with your request. We'll respond within 30 days and walk you through the process. Some requests might require identity verification to protect your privacy.

Data Security and Protection

Protecting your information is fundamental to our business. Game development often involves valuable intellectual property, so we take security seriously.

Technical Safeguards

  • Encrypted data transmission using SSL/TLS protocols
  • Secure cloud storage with access controls and monitoring
  • Regular security audits and vulnerability assessments
  • Backup systems to prevent data loss
  • Network firewalls and intrusion detection systems

Operational Protections

  • Limited employee access to client data on a need-to-know basis
  • Signed confidentiality agreements with all team members
  • Secure workstations with updated software and antivirus protection
  • Regular training on data protection and privacy practices
  • Incident response procedures for potential security breaches

If we detect any unauthorized access to your information, we'll notify you within 72 hours and explain what happened, what data might be affected, and what steps we're taking to resolve the situation.

Data Sharing and Third Parties

We share your information only when necessary for providing our services or meeting legal obligations. Here's who might have access and why:

Service Providers: We work with trusted companies that help us deliver services - cloud hosting providers, payment processors, and communication tools. These partners can only use your information for the specific services they provide to us.

Legal Requirements: We may need to share information if required by Taiwan law enforcement, courts, or regulatory agencies. We'll notify you unless legally prohibited from doing so.

Business Transfers: If CleverAI Intel is acquired or merged with another company, your information would transfer as part of that transaction. You'd be notified of any ownership changes.

What we don't do: We don't sell mailing lists, share client information with marketing companies, or provide your data to unrelated businesses for their own purposes.

Data Retention

We keep your information only as long as needed for business purposes or legal requirements. Here's our general approach:

  • Active Projects: All relevant data maintained throughout project duration plus one year for support purposes
  • Financial Records: Invoices and payment information kept for seven years as required by Taiwan tax law
  • Communication Records: Email exchanges and meeting notes retained for three years for reference
  • Marketing Data: Contact information for promotional purposes kept until you opt out or request deletion
  • Website Analytics: Anonymous usage data retained for two years to improve site experience

When we no longer need your information, we securely delete it from our systems. For sensitive project files, we use secure deletion methods that make data unrecoverable.

You can always request earlier deletion of your information, though we might need to keep some records for legal compliance or ongoing business purposes.

International Data Transfers

As a technology service provider, we sometimes work with international partners or use cloud services with global infrastructure. When your information crosses borders, we ensure it receives proper protection.

Most of our data stays within Taiwan or moves to countries with strong privacy protections like Japan, Singapore, or European Union member states. When we use services based in other locations, we verify they meet international privacy standards.

We use contractual safeguards with all international partners to ensure your information receives the same level of protection regardless of where it's processed.

Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site.

Essential Cookies: These keep the website functioning properly and remember your preferences during your visit. They don't track you across other websites.

Analytics Cookies: We use these to understand which pages are most helpful and how people navigate our site. This information helps us improve content and user experience.

Performance Cookies: These help us identify and fix technical issues by monitoring page load times and error rates.

You can control cookies through your browser settings. Disabling them might affect some website functionality, but won't prevent you from accessing our main content or contacting us.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you by:

  • Sending an email to active clients explaining the changes
  • Posting a notice on our website for 30 days
  • Updating the "Last Updated" date at the top of this policy

Minor updates like contact information changes or clarification of existing practices might not trigger individual notifications, but we'll always update the policy date.

Continuing to use our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can exercise your data rights or discontinue services.

Questions About Your Privacy?

We're here to help with any privacy concerns or questions about how we handle your information.

Email: [email protected]

Phone: +88655323535

We aim to respond to all privacy inquiries within one business day and resolve any issues as quickly as possible.